tag:blogger.com,1999:blog-8516396749217607666.post1613822295116151236..comments2023-06-02T00:16:09.983-07:00Comments on Salesforce Hacks: Email-to-Case can create too many cases.Bryan Gilberthttp://www.blogger.com/profile/05871649137025050612noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-8516396749217607666.post-59195745786166916742016-07-11T08:57:41.593-07:002016-07-11T08:57:41.593-07:00Hi Diyan,
Perhaps but I'm not sure. I've m...Hi Diyan,<br />Perhaps but I'm not sure. I've moved on from Salesforce development so maybe others can answer. Generally, when working with SF I preferred to has my users use Cases to manage a single Issue. If the staff were trained to make sure every Case was associated with a Contact then the emails would appear also under the Contact's Account. <br />As for opportunities did you see this posting: https://sforcehacks.blogspot.ca/2013/02/opportunities-are-so-hard-to-find.html I did automatically create a Case associated with the Opportunity and that allowed us to see emails related to the Case/Opportunity; all at the Case, Contact, Opportunity and Account levels.Bryan Gilberthttps://www.blogger.com/profile/05871649137025050612noreply@blogger.comtag:blogger.com,1999:blog-8516396749217607666.post-81020024388032357542016-07-10T23:48:09.679-07:002016-07-10T23:48:09.679-07:00hi Bryan,
Could this be used to parse the email a...hi Bryan,<br /><br />Could this be used to parse the email and attach it to an account and/or opportunity? Just like the email could be attached to a case?<br /><br />Thanks<br /><br />DiyanAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8516396749217607666.post-61100135199657121362014-05-27T13:37:59.913-07:002014-05-27T13:37:59.913-07:00Hi
I'm sorry I did not include the code for th...Hi<br />I'm sorry I did not include the code for the method TriggerErrorNotification(). It is just a helper method that sends an email to the sysAdmin. If you can't make your own then perhaps you can just comment out this line of code?<br /><br />BryanBryan Gilberthttps://www.blogger.com/profile/05871649137025050612noreply@blogger.comtag:blogger.com,1999:blog-8516396749217607666.post-52919336807887374522014-05-21T13:22:34.417-07:002014-05-21T13:22:34.417-07:00Hey Bryan ,
Thanks for the workaround as it can s...Hey Bryan , <br />Thanks for the workaround as it can solve case creation duplicates bug in existing functionality. But every time, I try to implement this functionality it is giving me this error.<br />Error: Compile Error: Variable does not exist: TriggerErrorNotification at line 207 column 2 <br />Can you please advice what to do ?<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8516396749217607666.post-53462028097158400382013-09-23T20:10:54.924-07:002013-09-23T20:10:54.924-07:00Hi Suchismita,
If I understand your question you ...Hi Suchismita,<br /><br />If I understand your question you just need to edit the email templates in the Salesforce user interface. Go to Setup ... Communication Templates ... Email Templates.<br />As you construct each template add the merge field to insert the case number. For example, <br /><br />Re: {!Case.Subject} Case: {!Case.CaseNumber}<br />Bryan Gilberthttps://www.blogger.com/profile/05871649137025050612noreply@blogger.comtag:blogger.com,1999:blog-8516396749217607666.post-40467937579716473222013-09-23T19:24:25.353-07:002013-09-23T19:24:25.353-07:00HI Bryan,
After using the above code the cases ar...HI Bryan,<br /><br />After using the above code the cases are generated properly but still the response doesn't include the case id.<br /><br />Would you please guide me what setup do I need to include case id in the response?<br /><br />Regards,<br />JamesAnonymoushttps://www.blogger.com/profile/10878062726395414621noreply@blogger.comtag:blogger.com,1999:blog-8516396749217607666.post-45796324903165207792013-02-28T17:15:40.055-08:002013-02-28T17:15:40.055-08:00Thanks Ulf for the question. See the next posting...Thanks Ulf for the question. See the next posting and let me know if this works for you. http://sforcehacks.blogspot.ca/2012/01/email-to-case-custom-email-handler.htmlBryan Gilberthttps://www.blogger.com/profile/05871649137025050612noreply@blogger.comtag:blogger.com,1999:blog-8516396749217607666.post-13731394892521548732012-11-16T10:38:43.520-08:002012-11-16T10:38:43.520-08:00Nice write down.
Can you elaborate how to integrat...Nice write down.<br />Can you elaborate how to integrate your class into an existing Salesforce installation? For example we have EmailtoCase already enabled. How would I set it up or replace the default handler with your implementation?<br /><br />Thanks,<br />Ulf<br />Anonymousnoreply@blogger.com